Frequently asked questions...

Find out answers to some of most frequently asked questions, chances are someone else has had the same query before.


  • Using The Hydromax Hydropump
  • Ordering Online
  • Shipping & Returns
  • Does the Hydromax really work?

    Yes the Hydromax Hydropump really does work. Weve spent countless hours designing and developing our products in our lab to ensure they do what they say on the box.
    To find out more about the scientific reasons why our products work you can watch our video on why it works?

    Is the Hydromax safe to use?

    Yes, Hydromax is completely safe to use. All parts that come in contact with your skin have been thoroughly tested and approved.
    Are the results lasting?

    Results are permanent after around 6 weeks of proper use.
    How long should my sessions last?

    We suggest using Hydromax for 15-20 minutes a day or every 2 days. We recommend using it on a regular basis to maintain penile health and ensure lasting results.

    Do I have to use Hydromax in water?

    Hydromax is a hydropump and as the name suggests relies on the power of water to create the greatest amount of suction.
    The device works best when used in the shower or the bath but can also be used in air.

    How much bigger will my penis get?

    Most of our customers experience gains of around 2-3 inches in length and up to 1 inch in girth.
    Every user is different and the results will be specific to you. Men with smaller penises tend to see the best results.

    How do I order my Hydromax online?

    Ordering a Hydromax online is easy. Just follow the steps to configure the pump that is right for you.
    First select which size Hydromax you need, then choose a colour, it's that easy.

    Is the checkout secure?

    Yes absolutely.
    All online transactions are secured by an authorised SSL Certificate with up to 256-bit encryption, ensuring that sensitive data is safe from prying eyes. An SSL certificate is a digital certificate that authenticates the identity of a Web site and encrypts information that is sent to the server using Secure Sockets Layer (SSL) technology. SSL certificates built around stringent, industry-leading authentication measures.

    Do you accept any currencies other than dollars?

    Yes we currently accept: US Dollars ($), UK Pounds(£), Euro's (€)

    Does the Hydromax come with a warranty?

    All Hydromax and Bathmate products come complete with a 12 month warranty. To ensure you take advantage of this you must register your purchase with us by completing the warranty registration form.

    How long will it take for my item to arrive?

    Our warehouses process and ship orders the same day. Because we have strategically placed warehouses around the globe, this means that most items are received by our customers within a few days. If it has been more than a week and you have still not received your item(s) then simply contact us

    Is the packaging discreet?

    All Shipments are sent in discreet packaging without images or text that could suggest the contents. The shipping documents and invoice are discreet as well.

    How much does shipping cost?

    For the majority of our customers, shipping is free.
    Those that qualify should choose 'General Domestic' as the shipping method at checkout.
    Customers that live considerable distance from our distribution centres may not qualify for free shipping and will be charged a delivery fee at checkout. The amount charged will depend on you location and available carriers in your area.

    I live outside the US, can I still order a Hydromax?

    Yes, of course you can. We ship to any location you like and have happy customers all over the globe. Delivery charges will be based on how far you are away from our nearest distribution centre.
    We also offer various payment currencies to choose from.

    Can I return a Hydromax Pump?

    We are so confident that our product will make your penis bigger that we offer a full 60 day guarantee. Try it, use it, see the results for yourself and if you are not happy for any reason send it back to us within 60 days for a full refund, no questions asked.